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Return and refund policy for orduz sewing machines
Welcome to the Return and Refund Policy Orduz sewing machines. At Orduz, we prioritize customer satisfaction. Therefore, we have defined a clear, fair and transparent policy for returns and refunds that offers you a safe and reliable shopping experience.
Return Policy Return Process
If you are not satisfied with your purchase or you received a defective product, you can request the return of your Orduz sewing machine within 30 calendar days of receipt. To start the process, please contact our customer service team using the online form or call us at +573043751980. Keep the purchase invoice, as we will need it to validate your order.
Return Policy Return and Refund Policy
In order for us to accept the return, the product must be in the same condition in which you received it, undamaged, with the original packaging and all accessories included. We will inspect the product upon receipt to confirm its condition. If we approve the request, we will process the refund using the same payment method you used to make the purchase, within 7 to 10 business days.
Exchange and Refund Options
In cases of defective products or shipping errors, you can opt for an exchange or a full refund. If we detect an error on the part of Orduz or a defect in the product, we will assume the initial shipping costs. In addition, if the product was damaged in transit, we undertake to cover the costs associated with its replacement.
Contact Us
If you have any questions or need assistance during the process, our customer service team is ready to help you.
Contact us: Call us at +573043751980 or use our online contact form.
Updates and Acknowledgements
Please review this policy periodically, as it may be updated over time. We appreciate the trust you place in Orduz sewing machines and we are continually working to improve your shopping experience and service. Thank you for choosing Orduz and we look forward to continuing to accompany you in every stitch of your creative projects!
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