Warranty and Return Policy
At Orduz USA We strive to offer high-quality products and transparent service. Our Warranty and Return Policy explains the terms and conditions that apply to all purchases made at our physical store and through our official channels.
Our goal is to provide quick, clear, and fair solutions. For this reason, we recommend that all customers read this policy before making a purchase.
Warranty Policy
The warranty covers only manufacturing defects. Our technical team will inspect each product before approving any request.
Before returning a product, the customer should contact our customer service team. In many cases, we can resolve the issue through technical assistance or simple troubleshooting steps.
All warranty claims are handled exclusively at our store located at:
Orduz USA
25 NW 27th Ave
Miami, FL 33125
United States
The customer is responsible for all expenses related to the shipment of the product. This includes shipping, courier fees, customs clearance, insurance, taxes, and any other costs incurred during the process.
If the inspection confirms a manufacturing defect, Orduz USA may repair the product, replace it with a new one, or provide an equivalent product if the original is unavailable. In some cases, we may issue a credit toward future purchases.
If the inspection determines that the damage was caused by improper use, incorrect installation, modifications, impact, accidents, moisture, normal wear and tear, or any other cause unrelated to a manufacturing defect, the warranty will not apply.
Return Policy
We accept return requests only if the product meets our return policy requirements.
The item must be in its original condition. It must also include its original packaging, accessories, and proof of purchase.
Some products cannot be returned for reasons related to safety, hygiene, use, normal wear and tear, or because they are custom-made to order.
Before shipping any product, the customer must contact our customer service team. We will review each case and explain the appropriate procedure.
Shipping costs to our store and return shipping costs will always be the customer's responsibility.
Our Commitment
At Orduz USA, we strive to provide a safe and reliable shopping experience. Our team reviews each request individually to find the most appropriate solution.
We operate under clear policies because we want to protect both our customers and our company. If you have any questions about a warranty or return, we'll be here to help you every step of the way.
At Orduz USA We are committed to offering high-quality products and transparent service to our customers. Our Warranty and Return Policy sets forth the terms and conditions applicable to all purchases made through our physical store and official sales channels.
The warranty covers only manufacturing defects and is subject to a technical evaluation by our team. Before sending any product, the customer must contact our staff for guidance and the appropriate authorization. All warranty claims are handled exclusively at our store located at 25 NW 27th Ave, Miami, FL 33125, United States. The customer is responsible for all transportation, shipping, handling, insurance, and tax costs associated with the shipment of the product to and from our facilities.
In the event that the product has a confirmed manufacturing defect, Orduz USA may repair the item, replace it with an identical or equivalent one, or issue a store credit when applicable. If a technical inspection determines that the damage was caused by improper use, incorrect installation, modifications, accidents, normal wear and tear, or other causes not covered by the warranty, the warranty claim will be denied, and the customer may authorize a paid repair or request a return of the product.
Product returns will be evaluated based on the specific conditions of each case. To be eligible, the item must be in its original, unused condition, with its original packaging, accessories, and proof of purchase. For safety, hygiene, or product-specific reasons, certain items, consumables, or made-to-order products may not be eligible for return.
Our goal is to resolve any issues quickly, fairly, and professionally. Therefore, we recommend that, before initiating a warranty claim or return, customers contact our customer service team to find the best possible solution. At Orduz USA, we work every day to provide a reliable shopping experience, backed by clear policies that protect both our customers and our company.
